Privacy Policy

Important: This Privacy Policy is provided for transparency and operational protection. It is not a substitute for advice from qualified legal counsel in your jurisdiction. Review and customize (including entity name, address, and governing law) before relying on it for regulated processing or contractual commitments.

1. Who we are

This Privacy Policy explains how Trivotix (“Trivotix,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website at trivotix.com (the “Site”), contact us, or otherwise interact with us in a business capacity.

Trivotix provides cloud, AI systems, SaaS engineering, and related professional services. This policy applies to the Site and general business communications. It does not replace a separate data processing agreement, statement of work, or client contract where we process data on behalf of a customer—that relationship is governed by those agreements.

2. Information we collect

We may collect the following categories of information:

Information you provide

• Contact and inquiry data: name, email address, phone number, company name, inquiry type, budget range (if provided), and message content when you use our contact form or email us.
• Career and partnership inquiries: professional background, links (e.g. LinkedIn, portfolio), availability, and other details you choose to submit.
• Communications: content of correspondence with us, including support or sales discussions.

Information collected automatically

• Technical and usage data: IP address, browser type, device information, operating system, referring URLs, pages viewed, and approximate access times.
• Cookies and similar technologies: as described in our Cookie Policy.

We do not intentionally collect sensitive personal data (such as health, biometric, or government ID data) through the Site. Please do not submit such information unless we explicitly request it under a signed agreement.

3. How we use your information

We use personal information to:

• Respond to inquiries, partnership requests, and career introductions;
• Provide, operate, maintain, and improve the Site;
• Communicate with you about our services, where permitted by law;
• Understand Site usage and security (analytics, logs, fraud prevention);
• Comply with legal obligations and enforce our terms;
• Protect our rights, safety, and property, and that of users and third parties.

We do not sell your personal information. We do not use contact form data for unrelated third-party marketing without your consent where consent is required.

4. Legal bases for processing (EEA, UK, and similar regions)

If you are in the European Economic Area, United Kingdom, or a jurisdiction with similar requirements, we process personal data on one or more of the following bases:

• Contract / pre-contractual steps: to respond to your requests and take steps at your request before entering a contract;
• Legitimate interests: to operate and secure the Site, develop our business, and communicate with prospects—balanced against your rights;
• Consent: where required for non-essential cookies or certain marketing communications;
• Legal obligation: where processing is necessary to comply with applicable law.

You may object to processing based on legitimate interests where applicable law provides that right.

5. Cookies and analytics

We use cookies and similar technologies as described in our Cookie Policy. Where required, we will request consent before placing non-essential cookies. You can manage browser settings to limit cookies; some Site features may not function correctly if cookies are disabled.

6. How we share information

We may share personal information with:

• Service providers (processors): hosting, email delivery, analytics, security, CRM, or form-processing vendors that assist in operating the Site or our business, under contractual confidentiality and data protection terms appropriate to the service.
• Professional advisers: lawyers, accountants, or insurers where necessary and subject to confidentiality.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.
• Legal and safety: when required by law, court order, or governmental request, or when we believe disclosure is necessary to protect rights, safety, or investigate fraud or security issues.

We require processors to handle personal data only on our instructions and in line with this policy, unless otherwise required by law.

7. International transfers

We and our service providers may process data in countries other than your own, including countries that may not provide the same level of data protection. Where required, we implement appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) for cross-border transfers.

8. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Typical retention periods include:

• Inquiry records: for the period needed to evaluate and respond, plus a reasonable archive for business records (often up to several years unless you request deletion sooner and we have no overriding need to retain);
• Technical logs: for a shorter period aligned with security and troubleshooting needs;
• Legal holds: longer where litigation, disputes, or regulatory obligations require retention.

9. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

You are responsible for keeping any credentials confidential and for contacting us promptly if you believe your interaction with us has been compromised.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability or withdrawal of consent (where processing is consent-based).

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You may also lodge a complaint with a supervisory authority in your country of residence or workplace where applicable.

For California residents (CCPA/CPRA, where applicable): we do not sell personal information as defined under those laws. You may have rights to know, delete, and correct certain information, and to limit use of sensitive personal information where applicable.

11. Children

The Site is intended for business and professional audiences. We do not knowingly collect personal information from children under 16 (or the age defined by applicable law). If you believe we have collected such information, contact us and we will take steps to delete it.

12. Third-party links

The Site may link to third-party websites or services (for example social networks). We are not responsible for their privacy practices. Review their policies before providing personal information to them.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Material changes may be communicated via the Site or other reasonable means where appropriate. Continued use of the Site after changes constitutes acceptance of the updated policy to the extent permitted by law.

14. Contact us

For privacy-related questions, requests, or complaints, contact:

• Email: hello@trivotix.com
• Subject line: Privacy Request — Trivotix

We aim to respond to legitimate requests within a reasonable timeframe and in accordance with applicable law. For contractual or project-specific data handling, refer to your agreement with Trivotix or contact your account representative.